Bilingual Customer Service Representative

Contact Government Services, LLC

4 days ago

Albuquerque, NM

Onsite

Full Time

Junior

0 applicants

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About this role

A Bilingual Customer Service Representative at CGS supports a large Federal agency by handling customer inquiries related to housing and FHA mortgages through calls and emails. The role involves using a knowledge base and standard operating procedures to answer requests and document communications in a database.

Skills

Qualifications

High School diploma or GEDPublic Trust Security ClearanceBilingual (English/Spanish)

About Contact Government Services, LLC

cgsfederal.com

Contact Government Services (CGS) is a government-focused consulting and technology services firm that helps federal agencies simplify and enhance operations by optimizing human, technical, and financial resources. Their team of technologists, consultants, and project managers partners with agencies to understand needs, identify opportunities for innovation, and deliver customized solutions. CGS provides services such as program and project management, IT modernization, and resource optimization to improve efficiency, compliance, and mission outcomes. They emphasize tailored engagements and measurable results to advance government performance.