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Bilingual Customer Service Representative at Copeland - ApplyBlast

Bilingual Customer Service Representative

Copeland

3 months ago

3.5 on Glassdoor

Cudahy, WI, USA

Hybrid

Full Time

Junior

0 applicants

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About this role

Copeland is seeking a Bilingual Customer Service Representative in Cudahy, WI to manage customer quotes, purchase orders, and inquiries regarding order status, shipping, and pricing. The role involves collaborating cross-functionally with production, technical support, and purchasing teams to ensure on-time delivery, with a specific focus on export orders and aftermarket support. Candidates will utilize tools like Salesforce and Oracle to provide timely attention and improve the overall customer experience.

Responsibilities

Enter and edit customer quotes and purchase orders using Salesforce and Oracle
Serve as a central contact point for inquiries regarding order status and shipping
Collaborate cross-functionally to support on-time delivery of orders
Process Return Material Authorizations and analyze weekly reports
Adhere to strict protocols for export order documentation and requirements

Skills

About Copeland

copeland.com

Headquarters

St. Louis, Missouri, United States

Company Size

10001+ employees

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Copeland LP is a global engineering company focused on sustainability-driven solutions. The company operates across numerous regions worldwide and serves a broad range of markets with its engineered products and technologies. Copeland supports customers through innovation in areas tied to energy efficiency and sustainable engineering.