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Bilingual Customer Service Representative at Manulife - ApplyBlast

Bilingual Customer Service Representative

Manulife

3 months ago

3.9 on Glassdoor

Montreal, Quebec, Canada

Hybrid

Full Time

Junior

0 applicants

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About this role

Manulife is seeking bilingual Customer Service Representatives to deliver exceptional support to policyholders and partners via phone, email, and chat in French and English. The role involves handling high-volume inquiries, utilizing advanced technology to document interactions, and collaborating with colleagues to resolve complex issues within a supportive hybrid environment.

Responsibilities

Provide exceptional customer service in French and English via phone, email, and chat
Handle high volumes of inquiries and deliver proactive solutions to policyholders
Use advanced technology to document interactions and resolve concerns efficiently
Demonstrate empathy and emotional intelligence to build trust with customers
Collaborate with colleagues and departments to resolve complex issues

Skills

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.