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Bilingual Customer Service Representative at Google - ApplyBlast

Bilingual Customer Service Representative

Google

13 years ago

4.4 on Glassdoor

Tempe, Arizona, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The role serves as the first point of contact for incoming healthcare calls and makes outbound calls to provide members with program information. Responsibilities include verifying demographic data, documenting interactions, and using problem‑solving and active listening skills to address member issues and potential crises. The position requires bilingual Spanish proficiency and 1‑2 years of customer service experience, preferably in a healthcare call center.

Responsibilities

Answer incoming healthcare calls and route to clinical staff
Gather and verify demographic information and document calls
Identify and handle crisis calls according to procedures

Skills

Qualifications

AssociatesBachelorsmedical certification

About Google

google.com

Headquarters

Mountain View, California, United States

Company Size

10001+ employees

Founded

1998

View Profile

Google is a multinational technology company best known for its search engine and its mission to organize the world’s information and make it universally accessible and useful. Beyond search, it develops a broad portfolio of consumer and enterprise products — including Android, Chrome, Gmail, Maps, YouTube, Google Workspace, and Google Cloud — plus developer platforms, APIs, and AI services. Its core business is digital advertising, underpinned by massive global infrastructure and data centers, while research arms like Google Research and DeepMind drive advances in AI and cloud computing. Google is a subsidiary of Alphabet Inc. and serves billions of users, developers, and businesses worldwide.