Bilingual Customer Service Team Manager – German Speaking
Boden(1 month ago)
About this role
The Customer Service Team Manager (German) at Boden is a leadership role overseeing German-speaking customer service operations to ensure excellent customer experiences across key markets. Based in Leicester with hybrid/flexible working, the newly created position sits within the contact centre leadership team and manages a close-knit group of 12–14 advisors. The role offers an opportunity to shape and grow the service offering for German-speaking customers during a pivotal stage for the company.
Required Skills
- Team Leadership
- Coaching
- Performance Management
- Data Analysis
- Stakeholder Management
- German Fluency
- Communication
- Problem Solving
- Customer Service
- Adaptability
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