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Bilingual French Customer Service Representative at GAIC Great American Insurance Company - ApplyBlast

Bilingual French Customer Service Representative

GAIC Great American Insurance Company

3 months ago

Bellevue, WA

Hybrid

Full Time

Junior

0 applicants

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About this role

Great American Insurance Group is seeking a Bilingual Customer Service Representative for its Specialty Equipment Division to join the Contact Center team. The role involves processing insurance documents, handling inbound and outbound calls, and resolving customer inquiries via phone, email, and live chat. Candidates must be fluent in English and French and possess strong data entry and communication skills.

Responsibilities

Process incoming insurance documents and enter customer information accurately
Handle inbound and outbound phone calls to address customer inquiries
Review and reply to correspondence received through email channels
Research and resolve customer concerns in real-time while adhering to policies
Coordinate problem resolution with internal and external teams

Skills

About GAIC Great American Insurance Company

greatamericaninsurancegroup.com

Headquarters

Cincinnati, Ohio, United States

Company Size

5001-10000 employees

Founded

1872

View Profile

Great American Insurance Group is a specialty property and casualty insurance company focusing on specialized commercial products for businesses across hundreds of niche industries. With over 150 years of history, the company offers a broad range of coverages including aviation, crop, cyber risk, environmental, ocean marine, professional liability, and more. It operates both in the U.S. and internationally, and is a subsidiary of American Financial Group, Inc. (AFG).