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Bilingual Inbound Outbound Queue Associate - Must reside in Miami Florida at CVS Health - ApplyBlast

Bilingual Inbound Outbound Queue Associate - Must reside in Miami Florida

CVS Health

4 months ago

3.2 on Glassdoor

Miami, Florida

Onsite

Full Time

Junior

0 applicants

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About this role

An Aetna LTC Inbound/Outbound Queue Associate reviews service authorization requests and enters them into applications within 24 hours. This role involves sending authorizations to providers and notifications to Case Managers while ensuring accurate documentation. The position requires bilingual fluency in English and Spanish and proficiency with MS Office Suite applications.

Responsibilities

Review and enter service authorization requests within 24 hours
Send service authorizations to healthcare providers and Case Managers
Coordinate service delivery with attention to member needs
Navigate multiple computer systems and MS Office applications
Manage high-volume inbound and outbound communication queues

Skills

Qualifications

High School Diploma or GEDBilingual in English and Spanish

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.