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Bilingual Intermediate Account Analyst at Aviva - ApplyBlast

Bilingual Intermediate Account Analyst

Aviva

5 months ago

Markham

Hybrid

Full Time

Junior

0 applicants

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About this role

Call Centre Billing Representative at Aviva Canada, handling inbound calls and resolving billing issues with customers and partners.

Responsibilities

Call Centre Billing Representative, handling approximately 30-40 inbound calls per day
Provide brilliant customer service to Licensed Insurance Advisors and other staff
Investigate and resolve discrepancies in billing related matters
Act as Company Ambassador in supporting inbound billing inquiries
Communicate clearly and professionally with customers through telephony and email

Skills

Qualifications

Knowledge of French and English1-2 years’ experience in a contact center environmentProficiency in word processing, Excel, and web-based programsProblem-solving skillsAttention to detail and accuracy

About Aviva

aviva.ca

Headquarters

Mexico City, Mexico City, Mexico

Company Size

51-200 employees

Founded

2022

View Profile

Aviva Canada is a leading insurance provider offering a wide range of coverage options including car, home, condo, tenant, and business insurance. Trusted by over 2.6 million customers, Aviva operates through a network of brokers and direct channels to help individuals and businesses protect what matters most. The company is also committed to sustainability, with a net zero carbon plan by 2040.