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Bilingual Member Care Associate at CAAT Pension Plan - ApplyBlast

Bilingual Member Care Associate

CAAT Pension Plan

25 days ago

3.5 on Glassdoor

Toronto, Ontario, Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The Bilingual Member Care Associate serves as the primary point of contact for CAAT Pension Plan members, providing exceptional service and guidance throughout the pension lifecycle. This role involves translating complex pension concepts into clear language to help members make informed decisions and responding to diverse inquiries with accurate information. The position requires strong bilingual communication skills and a solid understanding of Canadian pension and tax legislation to support member needs effectively.

Responsibilities

Serve as first point of contact for member inquiries via telephone, portal, and email
Guide members through pension lifecycle from enrolment to pensioner with real-time support
Translate complex pension concepts into clear language to support informed member decisions

Skills

About CAAT Pension Plan

caatpension.ca

Headquarters

Toronto, Ontario, Canada

Company Size

201-500 employees

Founded

1967

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CAAT Pension Plan is a Canadian defined benefit (DB) pension organization that provides secure, sustainable retirement income solutions for employees and employers. Their flagship product, DBplus, combines cost certainty for employers with guaranteed lifetime pension income for members. CAAT also offers additional tools such as a GROWTHplus Investment Account and a Pension Estimator, and is currently 124% funded with $6.7 billion in funding reserves.