Bilingual Member Services Representative (Remote, Spanish Speaking)
Pair Team(28 days ago)
About this role
The Bilingual Member Services Representative / Lead Case Manager at Pair Team is a full-time role focused on engaging and supporting high-need Medicaid/Medicare members, including individuals with serious mental illness, substance use disorders, and homelessness. The role supports Pair Team’s whole-person, tech-enabled care model and emphasizes relationship-building, trust, and outreach to improve access and health outcomes. The position is primarily remote with regular community-based, on-site engagement 2-3 times per month.
Required Skills
- Caseload Management
- Relationship-Based
- Telephonic Outreach
- SMS Outreach
- Health Planning
- Delegated Tasks
- Case Reviews
- Encounter Metrics
- Barrier Removal
- Community Referrals
+10 more
Qualifications
- Valid Driver's License
- Auto Liability Insurance
About Pair Team
pairteam.comPair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.
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