Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team

2 months ago

3.2 on Glassdoor

Oakland, California

Hybrid

Full Time

Senior

0 applicants

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About this role

The Bilingual Member Services Representative / Lead Case Manager at Pair Team is a full-time role focused on engaging and supporting high-need Medicaid/Medicare members, including individuals with serious mental illness, substance use disorders, and homelessness. The role supports Pair Team’s whole-person, tech-enabled care model and emphasizes relationship-building, trust, and outreach to improve access and health outcomes. The position is primarily remote with regular community-based, on-site engagement 2-3 times per month.

Skills

Qualifications

Valid Driver's LicenseAuto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.