Bilingual Member Services Representative (Remote, Spanish Speaking)
Pair Team(28 days ago)
About this role
The Bilingual Member Services Representative (Lead Case Manager) engages and outreaches high-need individuals to provide whole-person, interdisciplinary care for members with serious mental illness, substance use disorder, homelessness, or high medical needs. The role supports clinical teams, contributes to shared care plans, and helps members access community resources while ensuring compliance with encounter metrics. This is a mission-driven, remote-first position with periodic in-person community visits in California.
Required Skills
- Caseload Management
- Relationship Building
- Telephonic Outreach
- SMS Outreach
- Health Planning
- Clinical Collaboration
- Encounter Metrics
- Barrier Removal
- Referral Coordination
- Appointment Scheduling
+9 more
Qualifications
- Valid Driver's License
- Auto Liability Insurance
About Pair Team
pairteam.comPair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.
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