Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(1 month ago)

HybridFull TimeSenior$44,000 - $50,000Care Management

About this role

The Bilingual Member Services Representative (Lead Case Manager) supports Pair Team’s mission to deliver whole-person care to underserved Medicaid and Medicare populations. The role sits within a multidisciplinary, tech-enabled care model focused on improving outcomes for individuals with serious mental illness, substance use disorder, homelessness, or high medical needs. This is a full-time position that is primarily remote with regular in-community on-site engagement. Pair Team emphasizes collaboration across clinical, product, and operations teams to close care gaps and streamline coordination.

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Required Skills

Caseload Management
Member Engagement
Outreach
Telephonic Outreach
SMS Outreach
Care Planning
Care Coordination
Referral Management
Appointment Scheduling
CRM

+12 more

Qualifications

Bilingual English/Spanish
Valid Driver's License
Auto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.

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