Bilingual Mtg Customer Service Agent

BOK Financial is seeking a bilingual Mortgage Customer Service Agent to serve as the primary point of contact for mortgage loan customers via an inbound phone system. The role involves resolving complex inquiries regarding payments, escrow, and loan modifications while handling 80 to 100 calls daily with professional telephone etiquette. Candidates must possess strong problem-solving skills and the ability to maintain composure under stressful circumstances.