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Bilingual Quality Assurance Analyst at State of Illinois - ApplyBlast

Bilingual Quality Assurance Analyst

State of Illinois

6 months ago

3.6 on Glassdoor

Toronto, ON

Onsite

Full Time

Junior

0 applicants

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About this role

A Bilingual Quality Assurance Analyst at Tangerine ensures quality management consistency and adherence to standards, conducts agent-client interaction assessments, monitors quality trends, and supports team performance through feedback and development programs.

Skills

Qualifications

1-2 years in sales atmosphere1-2 years in client service1-3 years in Call Centre or banking environmentCompletion of CSC or IFIC

About State of Illinois

illinois.gov

Headquarters

United States

Company Size

10001+ employees

View Profile

Illinois.gov is the official web portal of the State of Illinois that centralizes information and services from state agencies. The site helps residents, businesses, and visitors find government resources, forms, licensing and business services, employment opportunities, and news about state programs. It offers searchable agency directories, service portals, and links to places to go and things to see across Illinois. Users can access dedicated sections for government, business, and employment to interact with state services online.