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Bilingual Remote Customer Support Specialist I at Journeys - ApplyBlast

Bilingual Remote Customer Support Specialist I

Journeys

4 months ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Bilingual Remote Customer Support Specialist I provides multi‑channel assistance to internal and external customers, handling inquiries about orders, promotions, shipments, and returns while maintaining security and privacy of information. The role emphasizes proactive problem‑solving, strong communication in English and Spanish, and meeting performance metrics in a fast‑paced, remote environment.

Responsibilities

Communicate with customers via phone, chat, SMS, and email
Collaborate with internal teams to ensure seamless customer experience
Meet performance metrics including adherence, handle time, and quality assurance

Skills

About Journeys

journeys.com

Headquarters

Nashville, Tennessee, United States

Company Size

10001+ employees

Founded

1986

View Profile

Journeys is a specialty footwear and apparel retailer focused on teens and young adults, offering men's, women's and kids' shoes, clothing and accessories. It operates a nationwide network of mall-based stores alongside a full-featured e-commerce site, emphasizing trend-driven, skate and streetwear styles and popular sneaker brands. The company stocks a mix of national labels and exclusive or limited-edition collaborations aimed at youth culture. Journeys supports omnichannel shopping with online orders, in-store services and promotions targeted to fashion-forward shoppers.