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Bilingual Remote Customer Support Specialist I at Journeys - ApplyBlast

Bilingual Remote Customer Support Specialist I

Journeys

1 month ago

3.3 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves delivering exceptional customer service to internal and external clients through various communication channels, including phone, chat, SMS, and email. The specialist will resolve inquiries regarding orders, promotions, and product details while fostering strong customer relationships to enhance retention and loyalty. The position requires a proactive problem-solver who can maintain calm under pressure and meet performance metrics in a fast-paced environment.

Responsibilities

Communicate with customers via phone, chat, SMS, and email to resolve inquiries
Foster strong customer relationships to enhance retention and loyalty
Meet individual and team performance metrics including adherence and quality assurance

Skills

About Journeys

journeys.com

Headquarters

Nashville, Tennessee, United States

Company Size

10001+ employees

Founded

1986

View Profile

Journeys is a specialty footwear and apparel retailer focused on teens and young adults, offering men's, women's and kids' shoes, clothing and accessories. It operates a nationwide network of mall-based stores alongside a full-featured e-commerce site, emphasizing trend-driven, skate and streetwear styles and popular sneaker brands. The company stocks a mix of national labels and exclusive or limited-edition collaborations aimed at youth culture. Journeys supports omnichannel shopping with online orders, in-store services and promotions targeted to fashion-forward shoppers.