Bilingual Supervisor, Customer Service
Manulife(1 month ago)
About this role
The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team through guiding, coaching, and mentoring team members. This role involves handling daily operations, ensuring service levels are met, and maintaining departmental standards to provide outstanding customer service. The position operates on a hybrid work schedule, requiring in-office attendance on specified days each week.
Required Skills
- Leadership
- Bilingual
- Customer Service
- Team Management
Qualifications
- 3+ Years Leadership Experience
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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