Bilingual Technical Support Analyst (Deskside Support)

This role provides ongoing whiteglove IT support for local and remote users in a corporate enterprise environment, focusing on troubleshooting hardware, software, and mobile device issues. The position serves as a primary point of contact for IT service requests, ensuring high-quality customer experience and efficient resolution of technical problems. The analyst collaborates with team members to deliver in-person and remote desktop support while maintaining service standards.