Bilingual Technical Support Engineer

As a Bilingual Technical Support Engineer, you will serve as the vital link between clients and technical solutions, providing exceptional customer service while resolving complex technical issues. The role involves troubleshooting hardware, software, and network problems in both English and Spanish, documenting support activities, and collaborating with cross-functional teams to escalate and resolve challenges. This position requires a customer-oriented mindset with strong problem-solving abilities and availability for a hybrid work model in Bogota.