Bilingual Technical Support Representative (Contact/Call Center)

Ezee Fiber is seeking a bilingual Technical Support Representative to serve as the first point of contact for customers with service inquiries, delivering exceptional support through technical expertise and outstanding customer service. The role involves troubleshooting customer issues, documenting interactions in the CRM, and escalating complex problems to higher-level teams. This position requires a flexible schedule, including evenings, nights, and weekends, to meet company demands.