Billing Customer Service Associate

As a Customer Service Associate at Travelers, you will serve as the first point of contact for customers, agents, and brokers, handling a high volume of inbound inquiries via phone, email, and chat. You will resolve needs regarding quotes, policies, billing, and application support while navigating multiple systems to ensure accurate and efficient service. This role emphasizes building customer trust through active listening, empathy, and effective communication in a fast-paced environment.