Billing Operations Manager

The Billing Operations Manager at Zip is responsible for overseeing the end-to-end invoicing lifecycle, including the Order-to-Cash process, collections, and credit risk management in a SaaS environment. This role involves streamlining billing processes, implementing automation, and collaborating with cross-functional teams such as Sales, Finance, and Engineering to ensure accurate billing practices and efficient revenue collection. The manager will also act as the escalation point for complex billing inquiries while creating documentation and standard operating procedures to enhance the billing function.