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BNPL Technical Support Specialist at DiDi - ApplyBlast

BNPL Technical Support Specialist

DiDi

1 month ago

3.8 on Glassdoor

Mexico City, Mexico, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

The BNPL Technical Support Specialist serves as the core technical bridge connecting DiDi with local Mexican merchants, driving the rollout of DiDi BNPL on major e-commerce platforms and merchant checkout pages. This role involves assisting with technical integrations, troubleshooting common errors, and managing work tickets to ensure successful merchant onboarding. The position requires strong technical skills, a service-oriented mindset, and excellent English proficiency to support Latin America's leading digital payment ecosystem.

Responsibilities

Assist local merchants with technical integration for BNPL products
Troubleshoot merchant integration errors including API and Webhook issues
Diagnose backend bugs and manage work-ticket resolution processes

Skills

Qualifications

Bachelor's degree in Computer Science or other relevant science-and-engineering disciplines

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

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DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.