BPO Operations Manager
Keen
About this role
The BPO Operations Manager oversees the execution of customer service operations in an outsourcing environment. The role involves managing teams, ensuring service levels, and implementing process improvements to enhance client satisfaction.
Skills
Qualifications
About Keen
keen.ioKeen is a fully managed event streaming platform built on Apache Kafka. It lets teams start streaming in minutes, with 30 days free to explore the platform. The service handles the operational complexity of hosting and scaling Kafka, delivering scalable real-time data pipelines for streaming analytics, event-driven applications, and data integration. With built-in reliability, monitoring, and security, Keen provides an enterprise-grade infrastructure for real-time data pipelines and applications.
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About Keen
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Keen.
Salary
$180k – $240k
per year