Branch Operations Manager - Gold Loan

This role focuses on driving efficient, compliant, and customer-centric branch operations for the Gold Loan business, ensuring seamless execution of end-to-end processes including disbursement, servicing, custody, and regulatory adherence. The position supports business growth and superior customer experience by managing daily branch activities, overseeing gold loan processes, and ensuring strict compliance with regulatory norms. It involves leading branch operations staff, managing customer service excellence, and providing insights through MIS and operational dashboards to enable business scale.