Branch Operations Manager

This role serves as the second-in-command of the branch, assisting the Branch Manager in overseeing daily operations, ensuring compliance with regulatory policies, and managing customer service standards. The position involves supervising various banking functions, including general banking, cash, clearing, and trade operations, while maintaining strict adherence to risk and compliance guidelines. The incumbent is responsible for leading the operations team, resolving customer grievances, and driving business growth through effective stakeholder management and process optimization.