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Business Advisory Analyst-Voice at Accenture - ApplyBlast

Business Advisory Analyst-Voice

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

Accenture is seeking a Business Advisory Analyst to join the new Engagement Centre, focusing on customer service technology within a multichannel support environment. The role involves assisting consumers with complaint handling, order processing, and inquiries while maintaining strict adherence to service level agreements and KPIs. Candidates will work closely with trade and marketing teams to resolve issues across inbound and outbound channels.

Responsibilities

Handle support and service escalations to and from clients
Transfer customer calls to the Tier 2 department
Track and report system issues as needed
Stay current with system information and updates
Support process documentation and new client initiatives

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.