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Business Advisory Analyst at Accenture - ApplyBlast

Business Advisory Analyst

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Business Advisory Analyst in Accenture's Next Generation Customer Operations team manages non-voice support interactions via email, web, and chat to resolve customer and employee queries. The role involves diagnosing issues, handling escalations, and restoring service operations within Service Level Agreements while working primarily in night shifts for the US region.

Responsibilities

Manage and resolve non-voice customer and employee queries via email and chat
Diagnose and troubleshoot service incidents to restore normal operations
Handle escalations and complaints while adhering to defined SLAs
Assign incidents and service requests based on support scope
Maintain seamless personalized interactions during night shifts

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.