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Business Advisory Associate-Voice at Accenture - ApplyBlast

Business Advisory Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Gurugram

Onsite

Full Time

Junior

0 applicants

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About this role

A Business Advisory Associate at Accenture serves in a new Engagement Centre, handling consumer complaints, order processing, and various customer inquiries across multiple channels. The role involves supporting trade and marketing teams while ensuring compliance with service level agreements and account KPIs.

Responsibilities

Handle and escalate complex customer service issues
Process orders and returns for end consumers
Transfer escalated calls to Tier 2 support
Track and report system issues
Maintain compliance with service level agreements

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.