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Business Advisory Associate-Voice at Accenture - ApplyBlast

Business Advisory Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Gurugram

Onsite

Full Time

Junior

0 applicants

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About this role

As a Business Advisory Associate, you will assist consumers with complaint handling, order processing, and general inquiries across multiple channels within a new Engagement Centre. This role involves transferring escalations to Tier 2 support, tracking system issues, and maintaining compliance with service level agreements.

Responsibilities

Handle customer service escalations to Tier 2 departments
Process consumer complaints and return requests efficiently
Track and report system issues to relevant teams
Maintain compliance with assigned service level agreements
Provide multimedia and multichannel support to clients

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.