Business Analyst 311

The Business Analyst 311 supports the planning and delivery of complex projects and initiatives across the Customer Experience Division, working with business, technology, and operational teams to move work from initiation through implementation and transition to operations. The role combines business analysis and project delivery responsibilities, including defining scope and requirements, supporting development activities, and tracking milestones to ensure projects are well planned and effectively governed. The position also identifies opportunities to improve established processes, leads cross-divisional initiatives, and provides strategic advice to management on service delivery and organizational readiness.