Business Analyst (Customer Success)
NATIONAL(2 months ago)
About this role
Business/Data Analyst role within IG Group's Trading Services focused on customer support analytics and performance. Acts as a trusted advisor to leadership, using data to inform decisions that improve customer experience and operational outcomes. Leads a small team to build reporting frameworks, predictive analytics, and insights that drive strategic improvements.
Required Skills
- Data Analytics
- Reporting
- SQL
- Excel
- Power BI
- Tableau
- Looker
- KPI Monitoring
- Predictive Modeling
- Text Analytics
+3 more
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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