Business Analyst, Global Strategic Business Insights

Sol de Janeiro(1 month ago)

HybridFull TimeMedior$79,671 - $106,631 (estimated)Consumer Insights & Analytics

About this role

Sol de Janeiro is hiring an analyst to synthesize data into clear, executive-level insights that inform product strategy, business reviews, and growth initiatives. The role partners closely with product marketing, global consumer insights, and the CMO to support monthly reports, launch performance, and strategic projects. This NYC-based position requires a hybrid schedule with three in-office days.

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Required Skills

Data Analysis
Dashboarding
Report Writing
Deck Building
Performance Monitoring
Data Storytelling
Cross-Functional Collaboration
Reporting Maintenance
Trend Analysis
Strategic Insight

+8 more

About Sol de Janeiro

gorgias.help

Gorgias is a conversational AI platform built for e‑commerce that centralizes customer support across chat, email, and self‑service. It combines an AI Agent, helpdesk, live chat and FAQ tools with deep integrations into merchants’ tech stacks to automate responses, route tickets, and surface order data so teams resolve issues faster and drive more sales. The platform automates common support tasks (order lookups, refunds, shipping updates) to reduce ticket volume and improve efficiency. Trusted by over 15,000 brands, Gorgias positions support as a revenue-generating channel for online retailers.