Business Analyst - ServiceNow

NATIONAL(2 months ago)

Pune, IndiaOnsiteFull TimeMedior$77,839 - $105,091 (estimated)Information Technology

About this role

A ServiceNow Business Analyst at Capita ensures the ServiceNow Service Management platform meets organisational needs for both external customers and internal staff. The role involves partnering with stakeholders and end users to evaluate processes and drive data-informed platform improvements. The postholder supports platform deployment, ongoing maintenance, and the delivery lifecycle including testing and documentation.

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Required Skills

ServiceNow
Business Analysis
Testing
Test Planning
Defect Management
Agile
Stakeholder Management
Application Support
System Configuration
ITSM

+10 more

Qualifications

ITIL Foundation
ServiceNow Fundamentals
ServiceNow System Administration
ISTQB Foundation

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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