Business and Customer Experience Analyst

Guidehouse(1 month ago)

HybridFull TimeMedior$59,000 - $98,000Business Systems Analysis

About this role

The Business and Customer Experience Analyst combines business analysis and customer experience strategy to define user-centric outcomes and shape product direction. The role focuses on aligning business objectives with customer needs across multiple applications in an agile environment. It supports organizational decision-making through CX-informed insights.

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Required Skills

Business Analysis
Customer Experience
Agile Delivery
Stakeholder Management
Requirements Gathering
User Stories
UX Collaboration
User Acceptance
Smoke Testing
Journey Mapping

+2 more

Qualifications

US Citizenship
Public Trust

About Guidehouse

guidehouse.com

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.

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