Business Intelligence Analyst - Retention
M-KOPA(2 months ago)
About this role
A Business Intelligence Analyst - Retention at M-KOPA is responsible for leveraging data analytics to drive strategic decision-making that impacts customer retention and financial inclusion for over 7 million users. This role requires proficiency in SQL, R, and Excel to clean and analyze complex datasets, transforming insights into actionable recommendations for product development and operational enhancements. The analyst will collaborate across teams, communicate findings to non-technical stakeholders, and develop impactful presentations that influence the company's growth initiatives.
Required Skills
- Data Analysis
- SQL
- Excel
- R
- Python
- DAX
- PowerBI
- Tableau
- Data Cleaning
- Communication Skills
+5 more
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.