Business Intelligence Analyst

About this role

Responsibilities

• Develop, maintain, and automate dashboards and reports for operational and financial performance
• Build KPI scorecards for Store Managers, District Managers, Regional Vice Presidents, and Executive Leadership
• Maintain Reporting for Occupancy, Lead generation and conversion, Payroll productivity, Delinquency, Customer acquisition, and Marketing ROI
• Standardize reporting processes and improve data consistency across the organization
• Ensure timely and accurate distribution of recurring operational reports
• Analyze performance trends across the self storage portfolio and identify actionable opportunities
• Evaluate underperforming assets and recommend operational improvements
• Conduct root-cause analysis on KPI variances and operational issues
• Support operational initiatives through data analysis and performance tracking
• Identify opportunities to improve efficiency, customer experience, and profitability
• Integrate and validate data from multiple systems including CRM Platforms, Call Center Systems, Auction Platforms, Marketing Platforms, and ERP/Accounting systems
• Assist in maintaining data integrity and reporting governance
• Collaborate with IT and third-party vendors on reporting enhancements and system improvements
• Support creation of centralized operational “control tower” reporting
• Partner closely with Field Operations, Revenue Management, Marketing, FP&A, and Customer Service Center
• Translate complex datasets into clear operational recommendations
• Train stakeholders on dashboards and reporting tools