Business Process Analyst - Operations

The Business Process Analyst supports the Business Process Manager in evaluating, documenting, improving, and sustaining operational business processes across the organization. This role analyzes data and process performance to identify issues and improvement opportunities, partnering with Operations, Finance, and branch leadership to ensure efficient and compliant execution. The Analyst translates business needs into clear process documentation, reporting, training, and actionable recommendations that improve productivity, profitability, and customer experience.