Elexicon Energy Inc.
The Business Process Analyst assesses operational, process, and system-related issues within Customer Experience to identify root causes and recommend solutions that enhance customer experience, operational efficiency, and employee effectiveness. The role involves gathering and documenting business requirements, translating operational needs into actionable improvements, and supporting the implementation of process and system changes. This position works closely with AMS and Customer Experience lines of business to drive issue resolution and continuous improvement.
Elexicon Energy is a municipally owned electricity distributor serving communities in Ontario’s Durham Region. It operates and maintains the local distribution grid, provides metering and connection services, and supports residential and business customers with billing, conservation programs and energy-efficiency solutions. The company emphasizes reliability, safety and grid modernization — deploying smart meters, distributed generation integration and infrastructure upgrades to support renewables and electrification. Elexicon partners with municipalities and commercial customers to plan and deliver resilient, customer-focused energy services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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