Business Readiness & Implementation Senior Manager

The Business Readiness & Implementation Senior Manager leads a team responsible for ensuring change is successfully introduced, adopted, and embedded across Customer Services at Lloyds Wealth & Insurance. This role involves overseeing change prioritization, operational impact assessment, and training delivery to build capabilities for a more efficient and customer-focused operation. The position requires influencing senior leaders, managing complex change portfolios, and driving measurable improvements in customer outcomes and operational performance.