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Business Retention Representative (RBAR) at Cable One, Inc. - ApplyBlast

Business Retention Representative (RBAR)

Cable One, Inc.

5 months ago

Arizona

Hybrid

Full Time

Junior

0 applicants

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About this role

Cable One is seeking Retention Business Account Representatives to retain small and medium-sized business customers at risk of disconnecting their voice and broadband services. This role involves troubleshooting concerns, renewing contracts, and upselling Sparklight products to resolve customer dissatisfaction and prevent churn. Candidates will collaborate across departments to provide prompt resolutions and demonstrate the value of keeping their business connected.

Responsibilities

Develop strategies to retain existing business customers
Renew contracts and prevent service cancellations
Offer tailored service solutions to address customer needs
Identify and resolve reasons for customer dissatisfaction
Upsell digital, high-speed data, and phone services

Skills

Qualifications

High School Diploma or GEDAssociate’s Degree preferredTelecommunications experience preferredPrior sales experience preferred

About Cable One, Inc.

cableone.biz

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.