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Business Retention Representative (RBAR) at Cable One, Inc. - ApplyBlast

Business Retention Representative (RBAR)

Cable One, Inc.

1 day ago

Remote

Full Time

Junior

0 applicants

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About this role

The Business Retention Representative at Cable One is responsible for retaining existing business customers by addressing their concerns, troubleshooting issues, and renewing contracts for voice and broadband services. This role involves identifying reasons for customer dissatisfaction, providing prompt resolutions, and up-selling Sparklight products to ensure customer satisfaction and contract renewals. The position requires strong problem-solving skills, patience, and the ability to work independently or as part of a team to maintain a thriving customer base.

Responsibilities

Retain customers calling to reduce or cancel services
Renew contracts and maintain existing business customer base
Upsell Sparklight products to existing business customers

Skills

About Cable One, Inc.

cableone.biz

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

Founded

1983

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Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.