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Business Support Specialist (12 Month Contract) at 407 ETR - ApplyBlast

Business Support Specialist (12 Month Contract)

407 ETR

4 months ago

3.9 on Glassdoor

Woodbridge, Ontario

Onsite

Full Time

Junior

0 applicants

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About this role

A Business Support Specialist at 407 ETR serves as the primary point of contact for small and medium business customers, guiding them through inquiries via phone, email, and live chat. The role focuses on resolving account issues, managing billing and transponder agreements, and ensuring a world-class customer experience for the toll highway operator's client base.

Responsibilities

Provide support for small and medium business customers via multiple channels.
Resolve account inquiries and implement corrective actions to reduce administration.
Process transponder lease agreements and handle credit adjustment requests.
Consolidate and de-consolidate customer accounts upon request.
Analyze business needs to improve relationship management and service quality.