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© All Rights Reserved. ApplyBlast.com
ServiceNow
The Business Systems Product Manager is a senior individual contributor role within the Customer Excellence Group, responsible for owning and executing a high-impact area of the Customer Success Platform. This role partners with Digital Technology counterparts to translate business priorities into precision-executed platform capabilities, focusing on AI integration, outcome measurement, and eliminating manual tasks through intelligent automation. The position requires deep product craft, end-to-end execution, and influence without authority to drive product adoption and customer success outcomes.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.
12% above the average for this role