Cafe - Store Manager

The Single Site Store Manager at Costa Queen Elizabeth Hospital Birmingham leads store performance, driving growth through effective leadership, operational excellence, and a customer-first mindset. The role involves collaborating with other stores, coaching and developing the team, and ensuring compliance with HR processes and policies. The manager is responsible for identifying sales-driving opportunities, maintaining a safe work environment, and overseeing day-to-day store operations. The position also focuses on role modeling exceptional customer service and managing key performance indicators to enhance the customer experience.