Call Center Agent

A Call Center Agent at the Indiana State Park Inns provides friendly, first-class customer service by managing reservations, answering inquiries about rooms and amenities, and processing bookings over the phone. The role requires ensuring guests' needs are met while maintaining a pleasant demeanor as a brand ambassador for the state's lodging system. Agents will handle email confirmations, advise on promotions, and process credit card charges accurately for room reservations.