Call Center Agent

This role involves managing inbound and outbound calls for a hotel, including handling reservations, guest inquiries, and emergency calls with courtesy and efficiency. Candidates are responsible for accurate record-keeping, promoting in-house sales, maintaining strict health and safety standards, and adhering to grooming and code of conduct policies. The position requires operating front office systems, coordinating with various departments, and providing comprehensive, accurate information to guests during both telephone and in-person interactions.