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© All Rights Reserved. ApplyBlast.com
Contractor In Charge
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, and managing digital leads to maximize revenue opportunities. This role requires a strong sales mindset to convert inquiries into booked appointments while maintaining CRM accuracy and adhering to defined SOPs. The position directly impacts SLA performance, client satisfaction, and overall revenue generation through effective sales execution.
Contractor In Charge (CIC) is a Tampa-based operations partner for home-service companies (HVAC, plumbing, electrical and other trades) that combines human call centers with AI lead management and back-office support. CIC offers 24/7 inbound answering, booking and dispatch, CRM/FSM integrations (OnePath), bookkeeping, and advisory services to help contractors capture more leads, schedule reliably, and improve profitability. Their trained CSRs, industry-standard scripts, and real-time quality coaching drive higher booking rates while custom call flows preserve each client’s pricing rules and brand voice. Slogan: "Consider It Covered."
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Contractor In Charge.
35% below the average for this role