Call Center Agent

The Call Center Agent serves as the central communication hub for The Knox hotel, managing inbound and outbound guest communications to ensure prompt, professional, and accurate service coordination. This role involves handling guest requests, processing in-room dining orders, managing restaurant reservations, and resolving operational needs by liaising with various hotel departments. The position requires a guest-first mindset to anticipate needs, deliver personalized service, and maintain high hospitality standards throughout the guest journey.