Call Center Agents (Bethesda,MD)

Ivyhill Technologies LLC(1 year ago)

Bethesda, MD, United StatesOnsiteFull TimeJunior$34,812 - $47,891 (estimated)Healthcare

About this role

Call Center Agents coordinate healthcare appointments and referral management for Military Treatment Facilities across the National Capital Region, supporting the Integrated Referral Management and Appointing Center (IRMAC). This onsite role involves interacting with patients and clinical staff to book, cancel, and reschedule appointments while ensuring eligibility and documentation are accurate.

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Required Skills

Call Center
Appointment Scheduling
Customer Service
Data Entry
Medical Terminology
Health Privacy
Eligibility Verification
MHS Genesis
Microsoft Office
Communication

Qualifications

High School Diploma or Equivalent
Public Trust Clearance (Eligible)

About Ivyhill Technologies LLC

ivyhilltech.com

Ivyhill Technologies is a company dedicated to providing comprehensive information management solutions with a focus on integrity and quality. They offer a range of services to help organizations optimize their data processes and ensure effective data governance. By leveraging innovative technologies and industry expertise, Ivyhill Technologies aims to empower clients to achieve their data management goals efficiently and effectively. Their commitment to integrity and quality ensures that clients receive reliable and high-standard service in every project.